EXISTING MEMBER FAQs

Our club has an entry system that is controlled by QR codes generated by our member management app, “ClubRight”.

Setting up the app:

• You will need to enter the email address you used to register with us.

• Provide the six digit verification passcode that is emailed to your inbox.

• You will then be prompted to create a password and finalise the set-up of your membership profile with us.

• Use the QR code in the member area of the app to gain entry to the Club by scanning it at the turnstiles.

If you do not have a smart phone then no worries! When you attend the club, simply push the assistance bell located to your right-hand side to call one of our staff members. We’ll just need your name to get you checked in.

Safety inductions are available to all Members of the Club (whether new or otherwise). Members may request as many safety inductions as they wish and are responsible for reaching out to the Club to arrange these.

Safety inductions are group sessions facilitated by a member of the fitness team who will demonstrate to members how to use gym equipment safely. All members are advised not to use any gym equipment they are unfamiliar with without partaking in a safety induction first.

Inductions can be booked via the Safety Induction Request form on our website. A member of our fitness team will reach out to you to book you in for a slot.

To book a class, just hop onto the ClubRight app (the one you use to gain access to the club), head over to “Make a Booking” and from there you can use the drop down menus to filter your booking options by activity.

The Sauna & Steam room facilities are available to our Premium Members and Single Use Pass holders.

In Kentish Town 15 minute sessions can be booked in via the ClubRight app. A maximum allowance of 2x 15 minutes applies per user per visit.

In Camden 30 minute sessions can be booked in via the ClubRight app. A maximum allowance of 2× 30 minutes applies per user per visit.

We recommend limiting your use of the sauna and steam room areas to a maximum of 15 minutes at a time, for health and safety reasons. Members booking 3 or more consecutive slots may have at least one of these slots cancelled. Members may not be consulted as to which of these slots will be cancelled.  

Of course! Your friend would need to purchase a membership or a single use pass in order to have access to the gym floor . If that friend purchases a membership from us there may be referral bonus in it for you.

The Single Use Pass rate at our Kentish Town Club is £15 and at Camden it is £20. The Single Use Pass includes full access to our facilities - including the sauna and steam room.

While Single Use Passes don’t need to be booked in advance, we do recommend letting us know ahead of time if your guest would like to use the sauna or steam room, as these form part of our bookable Premium facilities. Without a booking, we can’t guarantee availability - but just drop us a quick email and we’ll be happy to reserve a slot for you and your guest.

Ordinarily, our Single Use Passes do not include access to group classes at the Club, as class spaces are reserved for Club Members exclusively. However, where a guest is visiting the Club on a Single Use Pass (with a Club Member), we are delighted to accommodate the guest in a class - subject to availability. Please always reach out to us in advance if you are planning to bring a guest (via a Single Use Pass) so we can get them booked in, we usually recommend around a week is needed to ensure capacity for the class is still available.

The Club Rules form part of the Club’s Terms & Conditions, these ensure that everyone feels welcome and your workouts go smoothly.